Technical Support is available 9:00 am – 5:00 pm CST Mon-Fri Before contacting technical support, please watch the ONLINE VIDEO MANUAL and double check your patchbay connections.

Emailing Tech Support

In your email, please provide us with the following information:

• Endless Analog Serial Number (you can find this number on the back of your CLASP hardware)
• Recording Software
• Complete description of technical issues

Endless Analog will reply to all email within 48 hours (excluding weekends and holidays).
CLICK HERE to email Endless Analog Tech Support

Call Technical Support

• Toll Free: +1 866 929 4446
• Local : +1 847 348 3448

Facsimile

• +1 615 469 5092

Repair and Return Policy

Defective, Incorrect or Missing Items

At Endless Analog we take pride in every CLASP system we ship. If there is a mistake, call us immediately we will make it right. If a product does not seem to be functioning correctly, call us and we will do our best to help walk you through the problem.

Warranty or Non-Warranty Repair

Please call +1 847 348 3448 to obtain a return authorization number for any warrenty repair. This will enable us to correctly identify your unit and ensure timely repair and return. You are responsible for shipping and insurance cost to our facility. Please write your RA# on the outside of the package. We will return the unit back to you via Federal Express Ground Delivery prepaid.

Returns and Exchanges

All sales are final for purchases of CLASP systems